Privacy Policy

Privacy Policy

Last updated: 22nd July 2025

 

At LUMA Wellness Co, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our business — both online and in person.

1. What Information We Collect

We may collect the following types of personal information:

• Your name, contact number, and email address

• Appointment booking details

• Health and treatment-related information provided voluntarily

• Payment and billing information

• Any communications or feedback you provide to us

• Website usage data, such as cookies and analytics

 

2. How We Collect Your Data

We collect data in the following ways:

• When you make a booking via our website or in person

• When you fill in intake forms or wellness questionnaires

• When you contact us via email, phone, or contact form

• When you subscribe to our mailing list or promotions

• When you visit our website (using cookies and third-party analytics tools)

 

3. Why We Collect Your Data

We collect and use your information to:

• Manage and confirm bookings

• Provide personalised wellness services

• Communicate appointment reminders or changes

• Process payments securely

• Improve our services and customer experience

• Send promotional offers or updates (only with your consent)

• Meet regulatory, legal, and health obligations

 

4. How We Store & Protect Your Data

Your personal data is stored securely and only accessible by authorised staff. We take appropriate measures to protect your information from loss, misuse, unauthorised access, or disclosure.

We do not store your payment details directly; these are managed securely by our payment gateway provider.

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5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Third-party service providers (e.g. booking platforms, email marketing tools) who help us operate our business — only as necessary and with appropriate data protection agreements in place

• Legal authorities if required to do so by law

 

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools to help us understand how visitors use the site. This helps us improve website performance and tailor the user experience. You can manage cookie preferences in your browser settings.

 

7. Your Rights

You have the right to:

• Access or correct your personal information

• Request deletion of your data (subject to legal limitations)

• Opt out of marketing communications at any time

• Withdraw consent for data processing (where applicable)

To exercise your rights, please contact us using the details below.

 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to read their policies before submitting personal information.

 

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website, with the updated date listed above.

 

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please reach out to us:

📍 LUMA Wellness Co
1/10 Brookfield Road, Kenmore QLD 4069